Few brands have the loyal following of In-N-Out Burger. If you live outside of California, it’s hard to really understand just how beIoved the brand is among its fans. If you live in California, it’s just a part of the experience. Until you leave, that is.
Most of that love comes from the fact that, as far as fast food goes, In-N-Out is about as good as it gets. Of course, a lot of its appeal also comes from the fact that the company’s 385 locations are located almost entirely in California and its neighboring states.
If, however, you live any further east of the Rockies, you’ve been out of luck. If that’s you, your only opportunity has been to find one when you travel west. Well, until now.
Last week, the company announced that it would be opening a corporate hub in Franklin, Tennessee, which will allow it to expand further east. In-N-Out also says it will be opening its first stores in the Nashville area by 2026.
If you’re a fan of animal-style fries, you understand that this is a big deal. It’s also a huge risk for the company and its brand. Here’s why:
This is a company that is fiercely opposed to change. It hasn’t added a menu item since 2018 (hot chocolate). It still sells just burgers, fries, soft drinks, and milkshakes. As a result, the restaurant is known for both fresh, great-tasting food and incredible customer service. I can think of only one other restaurant where you can get in a drive-thru line 30 cars deep and still have hot food in just a few minutes, and that one isn’t open on Sundays.
There is clearly a lot of demand for new locations. That seems like an argument for expanding to new states, but it’s also why the move is risky.
You see, over the past 75 years, In-N-Out has jeaIously guarded its brand. A big part of that has meant recognizing that fast growth isn’t everything if it means compromising quality. After all, quality is its brand.
In-N-Out only uses fresh, never-frozen ingredients–including its beef. That makes its burgers and fries taste better, but it also means the restaurant is limited in the areas it can serve.
The company also doesn’t franchise its locations. That has allowed it to maintain far more control over the level of service its restaurants provide, but has also meant it kept things close to home.
“You put us in every state and it takes away some of its luster,” said In-N-Out president Lynsi Snyder in a 2018 interview. She was right. Part of the reason the company’s burgers have such a loyal following is because they’re hard to get–especially if you live east of the Rocky Mountains.
It takes a lot of courage–if you think about it–to resist the temptation to grow at all costs. The thing is, most companies don’t consider that those costs are real, even if they aren’t immediately obvious. If the quaIity of your product gets worse the more customers you serve, you’re doing it wrong.
If, suddenly, there are In-N-Out Burger locations everywhere, it’s not as special. If you’re used to swinging by the Sepulvida location when you land at Los Angeles International Airport, and eating a Double-Double while watching planes land, it’s not quite as special an experience if you can get one on your way home from work.
On the other hand, there is value in meeting your customers where they are. In-N-Out is a restaurant, after all, not an amusement park. Sure, people look forward to eating there when they travel, but that doesn’t mean there isn’t room to grow–even if that means cautiously.
“Our Customers are our most important asset at In-N-Out, and we very much look forward to serving them in years to come, and becoming part of the wonderfuI communities in The Volunteer State,” said Synder in a statement. That’s an important acknowledgment–the part about customers being the company’s most important asset.
The interesting lesson here is that there is a balance between exclusivity and meeting your customers where they are. For a variety of reasons, In-N-Out has erred on the side of sticking close to home, even if that means it can’t serve all of its customers. That’s been a winning strategy so far, and I don’t think that will change just because it’s sIowly starting to open more locations farther east.
“Wearing Her Mother’s Iconic Looks,” Zahara Jolie Stuns People With Striking Transformation
As Zahara Jolie has grown older, she’s undergone a stunning transformation, stepping out of her childhood and embracing her own unique style. Now 19, she’s evolving into a confident, poised young woman, showing the world just how much she’s changed.
Zahara Jolie, the eldest daughter of Angelina Jolie and Brad Pitt, has been in the public eye since infancy. Jolie adopted Zahara from Ethiopia in 2005 when she was just seven months old. Jolie once shared that her son, Maddox, had a deep fascination with Africa as a child and frequently asked if he could have a sibling from one of the African countries. Jolie fulfilled his wish, bringing Zahara into their family.
Growing up with a mother like Angelina Jolie, known for her impeccable old Hollywood style, it’s no surprise that Zahara Jolie has inherited a flair for classic fashion. In September 2024, Zahara attended the Maria screening at the 62nd New York Film Festival with her family, wearing a stunning full-length white satin gown featuring a deep-V neckline. The look was strikingly reminiscent of the Marc Bower dress Angelina wore to the 76th Annual Academy Awards. Both gowns evoke the timeless Hollywood glamour made iconic by Marilyn Monroe in The Seven Year Itch.
With her hair gracefully styled to one side and wearing a single pearl on a simple strand, the 19-year-old Zahara looked absolutely radiant, exuding both poise and beauty. However, given her young age, her striking transformation is only in its early stages. There’s plenty of growth and development ahead, and it will be exciting to watch her continue to evolve.
Fans noted, “Zahara looks like she’s dressing up from mom’s closet again. I love it.” and “Love seeing her wearing her mother’s iconic looks.”
You can also read the latest news about Angelina Jolie and her family, “She Looks Completely Different,” Angelina Jolie Looks Different in Latest Appearance, Fans Are Puzzled.
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