Walmart alters course: Drops self-checkout expansion amidst customer concerns

The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?

In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.

The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.

But this service faced plenty of obstacles and customers complain to the added responsibilities.

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For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.

Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.

The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.

Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”

He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”

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What’s most, most of the customers have reported that they miss the human interaction while shopping.

Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”

Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.

What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.

Iconic actor has d.i.e.d today after shark attack..

Tamayo Perry, 49, has died after being killed by what is thought to have been a shark attack.Emergency Medical Services in Honolulu said Tamayo’s body was found on Sunday with several bite marks on it.

A lifeguard and surf instructor, who had roles in movies like Pirates of the Caribbean: On Stranger Tides and Blue Crush, died Sunday due to a suspected shark attack on Oahu’s North Shore, Hawaii, officials reported.

Tamayo Perry, 49, was a respected North Shore waterman and had served with Honolulu Ocean Safety for eight years, according to a statement by Honolulu Mayor Rick Blangiardi.

“It is with profound sadness that we mourn the loss of one of our incredibly dedicated City and County of Honolulu lifeguards, who tragically lost his life today in an apparent shark attack on the North Shore,” Blangiardi said. “Our hearts go out to his family, friends, and colleagues in Ocean Safety during this incredibly difficult time.”

Perry “exemplified bravery, commitment and a deep sense of duty, serving our community with unwavering dedication. His heroic actions and tireless efforts to ensure the safety of our residents and visitors will never be forgotten,” Blangiardi added.

Emergency Medical Services in Honolulu said Tamayo’s body was found on Sunday with several bite marks on it.

The Honolulu Emergency Services Department issued a statement writing a surfer was “fatally injured” in a shark attack off Goat Island on June 23, just before 1 p.m. local time.

The person who called the emergency services reported that the surfer’s body had multiple bite wounds.

His body was brought ashore by lifeguards using a Jet Ski, and EMS paramedics declared him dead at the scene, officials said. The surfer was identified as Perry, confirmed by Ocean Safety.

Acting Chief Kurt Lager of Honolulu Ocean Safety stated at a press conference, “Tamayo Perry was a lifeguard loved by all.”

Emilia Perry, a fellow surfer, said of her husband, “Tragic though his passing may be, he left this world doing what he loved, where he loved to do it.”

According to Surfer magazine, Perry was renowned for his expertise at Pipeline, one of the world’s most famous surf breaks, located off Ehukai Beach Park on Oahu’s north side.

The Encyclopedia of Surfing notes that he was close friends with singer Jack Johnson and was born and raised on Oahu’s east side.

Perry and his spouse ran a surf school together on the North Shore of Oahu.

On Monday, condolences poured in from across the surfing community.

“This one is hard to believe,” surfing legend Kelly Slater wrote, “Your truly lived the life you loved.”

We are so very sorry for this loss. May he rest in peace.

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