Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Mom Of Black And White Twins Boys Often Gets Asked Which One Is Hers
This 31-year-old Nigerian woman had no idea what she was about to go through when she gave birth in February of that year. She can now distinguish her sons’ identical twins with ease. Even though Daniel and David were born only a few minutes apart, they don’t resemble one another at all.
Albinos are both of Stacy and Babajide’s children, who are both black and reside in Lagos. The adorable twins frequently attract attention wherever they go as a result of their noticeably dissimilar appearances. David is stunningly white with pale skin and golden hair, whereas Daniel resembles his 5-year-old big sister Demilade and has dark skin and black curly hair.
After only a year, the twins had nearly 18,000 followers on Instagram thanks to Stacy’s decision to share the odd couple’s activities there.
The twins’ birth on February 26 of last year completely caught everyone off guard.
“We did not know about their differences while I was pregnant, the scan did not show such so it was a huge surprise and the most amazing moment when the first twin (Daniel) came out with black hair and the second twin (David) came out with gold hair. I had them through CS, so the doctors were like: “It seems you are having totally unidentical twins.” Before I knew it, nurses started coming out to look at them,” mum of three, Stacy, explained.
The twins could be clearly distinguished from one another since one was black and the other was white
Stacy shared with us her husband’s heartfelt response to this turn of events.
“Their dad was really overwhelmed and immediately named My Twin 2 (David) ‘Golden,’ so he fondly calls him Mr. Golden. He was all overjoyed seeing his boys. He stood for more than 10 minutes staring at them and said he was just looking at God’s wonderful work and that they are his best gift ever.”
David falls into the highly unusual category of albinism; just 1 in 20,000 infants are born with this condition.
Albinism is a congenital condition that alters appearance due to a lack of melanin, the pigment generated in the skin, hair, and eyes. All racial and ethnic groups are impacted, and the type of pigmentation affects pigmentation to varying degrees. With a birth probability of between 3,000 and 20,000, albinism is a rare condition. Albinos must exercise extreme caution because it may result in a number of skin and vision problems.
David has gorgeous golden hair and an exceptionally pale complexion due to oculocutaneous albinism. Fortunately, Stacy claims that David has no health issues.
Nigeria is one of the nations with the greatest prevalence of albinism in the world with over two million confirmed or suspected cases. However, the statistics show that there is still a lot of prejudice against this community because of the color of its members’ skin. Over 600,000 albino Nigerians experience discrimination and harassment from their peers, family, and communities, which frequently results in difficulties on the job and academic failure.
Stacy did claim that her two sons are both unconditionally and equally adored and that no one has ever said anything unpleasant about them to her.
“There’re always side talks whenever we go out, people often wanna know how and what’s happening and maybe due to their cute and adorable nature, you just wanna come close to say hello.”
The twins’ family has been receiving modeling offers from agencies in the UK due to their odd features. The family is ready to take advantage of any opportunities that may present themselves and has created an Instagram account to share their joy and draw attention to significant issues. Stacy and I decided to create an account for them in order to spread awareness since we believe they have a story to tell.
“They have two different amazing personalities, they are a year+ now, walking and very playful,” said Stacy
“Daniel is more expressive while David is an observer. Both of them are highly inquisitive. Daniel is a foodie while David is quite picky; Daniel is extremely playful while David chooses moments; Daniel always likes to play the bigger brother role; they are both energetic.”
Leave a Reply