Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Happy Couple Shares 10th Anniversary Picture Online, Promptly Gets Flooded with Worried Calls – Story of the Day
All hell broke loose when Thomas and Sienna uploaded a photo on social media to commemorate their tenth wedding anniversary. A creepy face appeared in the image, triggering a chain of events that brought the happy couple face-to-face with a horrifying truth.
Thomas quickly set the camera timer and joined Sienna in front of the fireplace, saying, “Ten years.”
Sienna responded, “Ten years of us.”
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As the camera’s timer counted down, Sienna thought she heard a soft sound in the hallway behind her. Her attention flickered, but she quickly dismissed it and focused instead on their anniversary photo, another one of the pictures that captured their lives.
Their home had more than enough littered around and adorning the walls.
Thomas sighed, nostalgic all of a sudden. “I remember when we first moved in here… We spent two nights sleeping on the floor,” he said, wrinkles forming in the corners of his eyes.
Sienna added, “And now, every nook and cranny holds a piece of our story. And we also get to share these pieces with others…on social media.” She laughed, clicking on her phone and putting it away to enjoy the rest of the night.
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In the morning, the sun woke her up, but as she blinked into the light, Sienna realized that something else was also disturbing their peace.
“Check that, hon,” Thomas said, his voice thick with sleep. “It’s been pinging for a while now.”
Sienna reached for her nightstand, her eyes half-closed, and brought the phone to her face. Too many social media notifications had appeared. She checked them, rising a bit on the bed to get comfortable.
“People are saying there’s something weird in our photo,” she said, frowning. “I have several missed calls, too.”
Thomas moved his body over to see her phone. “Weird? Like what?”
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Sienna’s brow creased as she read some comments. “A strange face is in the background, they say. But that’s impossible, right?”
He sighed, grabbing the phone and studying the photo. “Probably just shadows or something. Don’t let it bother you.” He shook his head and gave her the phone back, then rose from the bed for the day. But Sienna continued reading.
There was one comment with a screenshot highlighting a creepy childlike face near her shoulder in their photo. “Thomas… What the hell is that?” she whispered in dread, her finger touching the screen.
Thomas, who had been brushing his teeth by then, came back and peered over. “It’s gotta be a prank.”
But Sienna was terrified, remembering the noise she had heard as the camera took the photo. So, she searched on her phone until she found the original picture in the gallery app.
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“This isn’t a glitch. It’s too defined, too real. Look at its expression,” she argued, her eyes wide and wild.
Thomas still wasn’t convinced, but Sienna wouldn’t let it go. She went through the pictures. “Look. In every photo, there’s this strange, hazy presence,” she pointed out. “I think… it could be a ghost. Maybe our house is haunted.”
“We’ve lived here for a decade. We would’ve noticed,” he scoffed, but it was a broken sound. Sienna could tell that he was confused, if not entirely worried.
As they contemplated the eerie discovery, Sienna went to the spot where the camera had been and began taking photos, searching for a logical explanation. But the experiment was cut short as she screamed in fright when hands closed over her shoulders.
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“Relax, love. It’s me,” her husband said, chuckling a bit. “Forget about that photo. We’ve got lunch reservations, remember?”
Sienna agreed and got ready but apprehensively looked around the house before leaving. She continued to stare intently around as Thomas opened the car door for her and later walked to the driver’s seat.
A movement made her focus on the window. The same eerie face had appeared, making her yelp. “Stop the car!” she insisted, pointing at the house. Thomas squinted but couldn’t see anything. It was gone, but Sienna was sure of what she had seen.
***
That night, Sienna was awakened by a mournful cry and footsteps in their house. “Darling, wake up. Do you hear that?” she whispered, hearing sobs from the hallway.
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Thomas woke and heard the noise, too. He immediately grabbed the phone.
“We can’t call 911 for a ghost!” Sienna argued, but he insisted on protecting them from a real-life threat. After finishing the call, he grabbed his gun and went to check things out.
Sienna refused to stay behind, saying, “I’m going with you!”
They cautiously approached the source of the mysterious sounds in their home. Thomas checked the guest bedroom, but footsteps echoed downstairs. They took each step carefully, hearing more noise–another language—coming from the kitchen.
Sienna jumped a little and yelped again after finally seeing the truth about their home intruder. This was no ghost. Instead, they discovered the unsettling presence of a malnourished boy — the same one from their photo. He was crying, his pale, bony face completely covered in tears and snot.
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“Freeze!” Thomas shouted, but the boy sobbed and shook his head. Her husband focused on the intruder and lowered his arm, realizing there was no danger. “Hey there, it’s okay. We won’t hurt you.”
“Help?” The child’s eyes widened with hope.
Despite her racing heart, Sienna’s fear turned to sympathy at his pleas. “You’re hungry, right?” she asked, grinning tenderly.
“Hungry, yes.” The boy nodded.
“What’s your name?”
“Nikolai.”
As Sienna prepared a sandwich for Nikolai, the couple realized the boy had not meant to break in. He needed real help. “Where did you come from?” she asked gently.
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Nikolai remained silent, revealing that he had run from a “bad place.”
“Where’s your mother now?” she probed.
That perked him up a little. “You will help Mama?” he asked, sniffing.
Sienna stuttered for a second but nodded, “Of course we will, sweetheart. Just tell us how we can find her.”
“I see bear on wall and flowers in garden… flowers like sky. I run to wire wall, but big dog is there,” Nikolai sobbed again. “I bad son. I run, and now Mama alone.”
A knock interrupted them. It was the police answering Thomas’s earlier call. Nikolai panicked and tried to escape through a window, despite Sienna saying, “It’s okay, it’s the police. They’ll help us find your mom!”
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But the frightened boy bolted, eluding both Sienna and the police. The next day, she and Thomas took the initiative to search for Nikolai themselves. They distributed his photo around the neighborhood, encountering various reactions but no solid leads.
One of their curious neighbors, Nancy, recognized the ‘ghost’ from their anniversary photo. She joined the search, and others eventually did, too.
Finally, Sienna arrived at a neglected Victorian house and knocked. No response. She jumped at the sound of barking nearby. It was coming from behind a metal fence. “Wire wall,” she whispered, looking around, noting the chicory flowers as Nikolai’s words came to mind.
Investigating further, she found a boarded window and heard a woman’s plea for help from inside. She had her phone in her hand in a second to call the police. She then called Thomas. Soon, he arrived, and other neighbors gathered.
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The authorities got there and broke into the house, discovering Nikolai’s mother, who cried gratefully and explained her story. “I’m Asya. I came here with my boy to build new life. Marry man, but he… monster! He kept me prisoner,” she explained in broken English.
The search for Nikolai led to the basement, where he was found and quickly reunited with his mother. A police officer thanked Sienna for her role in the rescue. “Ma’am, thank you for alerting us to this situation. Your quick response helped these people.”
“What about the man who did this?’ Sienna asked, wrapping her arms around herself.
The officer reassured her, “We’ve already sent officers to arrest him at his job. Nikolai and Asya will be taken to a safe place. It seems she came here from Russia as some kind of mail-order bride. The legality of her immigrant status is unknown at this point, but we’ll ensure they get the help they need.”
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Nikolai saw them then and came over. He uttered, “Thank you. Mama and Nikolai safe now.” He went back to his mother, waving. They were then escorted by a kind social worker, who was taking them to a shelter.
After a while, Thomas and Sienna returned home. They sat back on the couch, sighing in disbelief that their picture led to all this. Thomas snapped his fingers as if he remembered something, and Sienna watched curiously, tilting her head as he reached for his briefcase.
“I believe the latest photo for the mantle deserves a special place,” he announced, holding up a framed print of the now-infamous photo the couple had posted on social media.
“It’s the best of the bunch,” Sienna quipped, and they both giggled.
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If you enjoyed this story, you might like this one about a woman who has to place her trust in the enemy to escape from her cruel and controlling husband.
This piece is inspired by stories from the everyday lives of our readers and written by a professional writer. Any resemblance to actual names or locations is purely coincidental. All images are for illustration purposes only. Share your story with us; maybe it will change someone’s life.
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