When an entitled customer threw her drink in my face, humiliating me in front of everyone, she assumed I’d just take it quietly. Little did she know, she was in for a surprise—and a lesson she wouldn’t forget.
That morning, I stepped into the health food store, the familiar scent of fresh produce and herbal teas greeting me. It was the start of another day at work, where I’d been earning a living for the past year. As I tied my apron, I couldn’t shake the feeling that something was different today.
“Hey, Grace! Ready for another thrilling day of juice-making?” my coworker Ally joked from behind the counter.
I laughed, shaking my head. “Yep, gotta keep those entitled customers happy, right?”
But the knot in my stomach told me otherwise. There was one customer who made our jobs miserable every time she came in.
We had dubbed her “Miss Pompous,” and it was a fitting name. She walked in like she owned the place, treating us like we were beneath her.
As I began my shift, I tried to put her out of my mind. I needed this job. It wasn’t just about me—it was about my family. My mom’s medical bills were piling up, and my younger sister was counting on me to help with college expenses. Quitting wasn’t an option.
A few minutes later, Ally leaned in close. “Heads up,” she whispered. “Miss Pompous just pulled into the parking lot.”
My stomach dropped. “Great,” I muttered. “Just what I needed to start my day.”
The bell above the door chimed, and in she walked, her designer heels clicking like a countdown to disaster. Without even acknowledging me, she strutted up to the counter and barked her order.
“Carrot juice. Now.”
I forced a smile. “Of course, ma’am. Coming right up.”
As I worked, I could feel her eyes on me, scrutinizing my every move. My hands began to shake under the pressure. Finally, I handed her the juice.
She took one sip and her face twisted in disgust. “What is this watered-down garbage?” she screeched. Before I could react, she hurled the entire drink at my face.
The cold juice splashed across my cheeks, dripping down my chin. I stood there, stunned, as she continued to rant. “Are you trying to poison me?” she demanded.
I blinked, wiping juice from my eyes. “It’s the same recipe we always use,” I stammered.
“Make it again,” she snapped. “And this time, use your brain.”
My face burned with humiliation as everyone in the store turned to watch. Tears threatened to spill, but I refused to let her see me cry.
Just then, my manager, Mr. Weatherbee, appeared. “Is there a problem here?” he asked, though his concern seemed more for the loss of a customer than for me.
Miss Pompous turned on him. “Your employee can’t even make a simple juice! I demand a refund and a replacement.”
To my disbelief, Mr. Weatherbee began apologizing profusely. “I’m so sorry, ma’am. We’ll remake your juice immediately, free of charge.” Then he turned to me. “Grace, be more careful next time.”
I stood there, dumbfounded. My jaw dropped. “But sir, I—”
“Just get the carrots, Grace,” he interrupted, “and remake the juice.”
Miss Pompous smirked at me, clearly enjoying my humiliation. I felt a surge of anger. For a split second, I wanted to throw my apron down and walk out. But then I thought of my mom and sister—I couldn’t afford to lose this job.
So, I took a deep breath and made a decision. I wasn’t going to let her win.
I met Miss Pompous’s gaze, refusing to be intimidated. She thought she could buy respect with her money, that she could trample over people without consequences. Well, not this time.
As Mr. Weatherbee walked away, I reached into the fridge, bypassing the usual carrots. Instead, I grabbed the biggest, gnarliest one I could find. It was tough and unwieldy, perfect for what I had in mind.
“Just a moment,” I said, sweetly, as I fed the oversized carrot into the juicer. The machine groaned in protest before spraying juice everywhere—across the counter, the floor, and best of all, onto Miss Pompous’s designer handbag.
She shrieked, snatching her bag and frantically trying to wipe off the bright orange juice. “My bag!” she cried. “You stupid girl! Look what you’ve done!”
“Oh no, I’m so sorry, ma’am,” I said, struggling to keep a straight face. “It was an accident, I swear.”
Her face turned beet red. “You ruined my three-thousand-dollar purse! I want your manager!”
Trying not to laugh, I gestured vaguely toward the store. “I think he’s helping a customer over there.”
As she stomped off in search of Mr. Weatherbee, I ducked into the stockroom to hide my smile. From my hiding spot, I watched as she stormed out, still clutching her dripping bag, leaving a trail of carrot juice in her wake.
I thought it was over, but I knew Miss Pompous wasn’t the type to let things go.
Sure enough, the next morning, she burst into the store, demanding to see the owner. When Mr. Larson, the kind, older man who owned the store, came out, she launched into a tirade, insisting I be fired and demanding compensation for her ruined purse.
Calmly, Mr. Larson replied, “Let’s check the security footage.”
My heart skipped a beat. I had completely forgotten about the cameras.
We gathered around the monitor as the footage played, showing Miss Pompous throwing juice in my face and the “accident” with her purse. The room fell silent.
Mr. Larson turned to her. “I’m afraid I can’t offer you any compensation. What I see here is an assault on my employee. If anyone should be considering legal action, it’s us.”
Miss Pompous sputtered in disbelief. “But… my purse!”
“I suggest you leave,” Mr. Larson said firmly. “And don’t come back.”
With one final glare, Miss Pompous stormed out.
Once she was gone, Mr. Larson turned to me, his eyes twinkling. “That was just an accident, right, Grace?”
“Of course, sir,” I said with a grin. “Why would I intentionally ruin a customer’s belongings?”
He chuckled and walked away. Ally gave me a high five. “You stood up to her, Grace! You showed her who’s boss.”
That night, as I shared the story with my mom and sister, I realized something important: standing up for myself hadn’t just put Miss Pompous in her place—it reminded me of my own worth.
Have you ever had to deal with someone like Miss Pompous? Share your stories in the comments. Together, we can take on the “Karens” of the world!
Girl’s letter to her future self, written months before she passed away
What most teenagers dream of is to go to college, travel the world, and have many friends. 12-year-old Taylor Smith, of Johnson City, Tennessee, was no different. This girl spent her days around her family and friends and loved watching a lot of Doctor Who.
Smith outlined these plans in a letter she wrote to her future self in April 2013. The letter was placed inside a box in her room with the instruction “To be opened by Taylor Smith on April 12, 2023 only (unless said otherwise).”
Unfortunately, she didn’t live long enough to see whether those dreams would be accomplished. Just months after she wrote that letter, Taylor died of complications from a sudden onset of pneumonia.
Her parents, Tim and Mary Ellen Smith, were heartbroken. They couldn’t believe their girl was forever gone.
One day, as they were sorting through her possessions, they found the letter. As it touched them deeply, they decided to share it online and give others some solace.
As she shared her daughter’s letter, Marry Ellen wrote: “I can’t physically resurrect her, I can’t bring her back, but
I’m so grateful people have been inspired by her story.”
Below is Taylor’s letter and the words she wrote to herself.
Dear Taylor,
How’s life? Life is pretty simple right now (10 years in your past). I know I’m late for you, but as I’m writing, this is early, so; congratulations on graduating high school! If you didn’t, go back and keep trying. Get that degree! Are you (we) in college? If not, I understand. We do have pretty good reasoning, after all.
Don’t forget, it’s Allana’s 11th birthday today! Sheesh, 11 already? In my time, she just turned 1! I didn’t get to go to that party though, because I was in Cranks, Kentucky for my first mission trip. I’ve only been back for 6 days!
Speaking of, how’s your relationship with GOD? Have you prayed, worshipped, read the bible, or gone to serve the lord recently? If not, get up and do so NOW! I don’t care what point in our life we’re in right now, do it! He was mocked, beaten, tortured, and crucified for you! A sinless man, who never did you or any other person any wrong!
Now, have you gone on any more mission trips? Have you been out of the country yet? How about on a plane?
Is Doctor Who still on the air? If not, what regeneration did they end it with? You should go watch some Doctor Who! Later though, you gotta finish reading your own words of wisdom!
Do you have your own place yet? If we’re in college, what are we majoring in? Right now, I wanna be a lawyer.
Have you been to Dollywood recently? Right now, their newest attraction is the Wild Eagle. It’s so fun!
Also I think I’m going to sell my iPad and buy an iPad mini, Don’t forget to tell your kids that we’re older than the tablet! Attached I also have a drawing of an iPad, so you can show them.
Well, I think that’s all. But remember, it’s been 10 years since I wrote this. Stuff has happened, good and bad. That’s just how life works, and you have to go with it.
Sincerely, Taylor Smith
Beautiful words from an angel who was taken away from her family too soon!
If you were touched by Taylor’s words as much as we were, please share this story in her memory.
Leave a Reply