Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Bruce Willis’s family facing tragic new health battle as daughter struggles
The Willis family has gone through a lot during these past months, and their struggles are far from over.
Ever since the Die Hard star was diagnosed with a condition that affects one’s ability to communicate, the world fell silent. His family provided him with extreme support and has been updating his fans of Bruce’s condition regularly.
Bruce withdrew from from the spotlight, and later on, he was diagnosed with a more specific condition; frontotemporal dementia.
“Our family wanted to start by expressing our deepest gratitude for the incredible outpouring of love, support and wonderful stories we have all received since sharing Bruce’s original diagnosis,” his daughter Rumer Willis posted on the social media.
“In the spirit of that, we wanted to give you an update about our beloved husband, father and friend since we now have a deeper understanding of what he is experiencing.
“Since we announced Bruce’s diagnosis of aphasia in spring 2022, Bruce’s condition has progressed and we now have a more specific diagnosis: frontotemporal dementia (known as FTD).”
As Bruce’s wife, ex-wife, and his daughters were as well affected by his illness, his daughter Tallulah, whom the actor shares with Demi Moore, is experiencing issues with her mental health and they get worse as her father’s health condition worsens.
Tallulah spoke openly of her anorexia after she was dumped by her fiancè Dillon Buss less than three months after her father’s aphasia diagnosis.
As per reports, Bruce is being aware of his daughter’s suffering.
“Bruce could see her wasting away and it only made his own problems worse,” a source said, as reported by Radar.
“Bruce was shattered when he saw Tallulah’s suffering,” the insider went on.
“It got to the point where the family thought it would be better if they weren’t around each other at all.”
Tallulah has been diagnosed with borderline personality disorder after she checked into an in-patient facility following the breakup.
In the essay she penned for Vogue Magazine, Tallulah explained that her struggles with body dysmorphia began when she started taking medication for ADHD.
“I felt smart for the first time,” Tallulah said of taking her medication, “but I also started to enjoy the appetite-suppressant side effect of the meds. I saw a way to banish the awkward adolescent in favor of a flighty little pixie. And like so many people with eating disorders, my sense of myself went haywire.
“There’s an unhealthy deliciousness at the beginning of losing weight rapidly. People are like, ‘Oh wow!’ And then quickly it turns to, ‘Are you okay?’ My friends and family were terrified, and I dismissed it.”
The 29-year-old added: “By the spring of 2022, I weighed about 84 lbs. I was always freezing. I was calling mobile IV teams to come to my house, and I couldn’t walk in my Los Angeles neighborhood because I was afraid of not having a place to sit down and catch my breath.”
We truly hope Tallulah would be able to overcome her health issues.
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