Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Girls Visit Dad’s Grave in New Dresses, Find 2 Mysterious Boxes with Their Names
To honor their father’s last wish, two young girls visit his grave on his birthday to show him their cute new dresses. Near the headstone, they spot two beautifully wrapped boxes with their names on them, not knowing what surprises are inside.
Six-year-old Isla and her sister, Madison, who is eight, missed their dad, Brian, deeply. Since he had passed away, their lives felt different. They no longer sneaked cookies and ice cream from the kitchen at night, teamed up to tease their mom, or went shopping like they used to. Without Daddy Brian, those little adventures just weren’t the same.
“You’re spoiling those girls, Brian!” his wife, Linda, would often say with a laugh. “Why do you always gang up against me? I know you’re sneaking them treats from the pantry!”
“Well, I’ll spoil them for the rest of my life!” Brian would say, smiling widely. “They will always come first for me as long as I live! I’m sorry, honey, but you’ve got competition! And you know, I love all my girls—including you,” he’d say, hugging her.
Brian was that kind of person, always balancing everything with love. He was the perfect family man. But after he passed, everything changed. Isla and Madison grew quiet, and Linda, his wife, struggled to cope with his loss.
Linda’s last memories of Brian were heartbreaking. She watched him lose a battle to stage four cancer, feeling helpless. Doctors tried their best, but the illness took him away. Brian’s health kept getting worse, and one morning, he didn’t wake up. Isla and Madison had slept beside him in the hospital the night before, as Brian had asked. He probably sensed it was his last night with them.
At 4 a.m. the next day, Linda called the doctors, worried. They gently informed her, “Time of death: 4 a.m. Tuesday…” Linda was devastated, staring as they covered Brian’s face with a white hospital sheet.
After his death, Linda couldn’t bring herself to say goodbye. Her daughters, though, were braver—they attended his funeral. Linda, however, couldn’t bear to watch him being buried.
One of Brian’s last wishes was for his girls to visit him on his birthday, wearing their best outfits. “I want my little girls to look their prettiest. You must promise to visit me,” he had said. So, the day before his birthday, the girls asked Linda to take them shopping.
“Mommy,” Isla said, “Daddy loved my red dress. He got me one for my birthday. I want a red dress.”
“You can pick for me, Mom,” Madison added. “I want it to be Dad’s favorite color.”
Linda hesitated, still in grief. “I—I don’t think I can, girls,” she said, trying to avoid the topic.
“But we need to visit Daddy!” Isla insisted. “He wanted us to wear something pretty on his birthday.”
Linda’s heart softened, realizing she’d forgotten his birthday. “What did he ask you?” she asked, teary-eyed.
“Daddy wanted to see us in pretty dresses on his birthday,” Isla replied. “We have to go shopping, Mommy!”
Linda hadn’t known this was Brian’s last wish. Madison explained, “The night before he died, he held our hands and asked. Please, Mom? Isla misses Daddy a lot.”
Madison was wise for her age, sensing how important this was. Finally, she convinced Linda to go shopping.
“Alright,” Linda said. “Let’s get you both the prettiest outfits so Daddy knows what he’s missing!” She burst into tears, and her daughters hugged her.
“Dad wouldn’t want you to be sad, Mom,” Madison whispered.
The next day, on Brian’s birthday, the girls dressed up and walked hand-in-hand to his grave, with Linda following behind.
When they reached his grave, they spotted two wrapped boxes with their names on them. A small note on top said they were from Brian.
“Mommy!” Isla called out. “Look, Daddy left us gifts! He’s so silly—he doesn’t know we should give him gifts on his birthday!”
Madison exchanged a glance with Linda, understanding that the gifts couldn’t really be from Brian.
” Well, maybe he missed his daughters,” Linda smiled. “Go ahead and open them.”
The girls unwrapped the boxes, and Linda tried to hide her tears. Isla beamed with joy, while Madison cried for the first time since Brian’s death.
Inside each box was a lovely pair of pink Mary Janes and a letter from Brian.
“Shoes!” Isla exclaimed. “My favorite color!”
The letter read:
“My prettiest girls,
The angels here say you’re the most beautiful girls ever. I wanted to make you even prettier, so I picked these shoes. I hope you like them.
Remember, I’m not around you, but I’m always in your heart. I know you’re not sneaking cookies anymore. Don’t tell Mommy, but I saw her filling the pantry with cookies again! Next time, I want to hear stories about how you managed to sneak some. Just because Daddy isn’t there doesn’t mean you have to be perfectly good all the time.
Thank you for visiting me, and happy birthday to my beautiful girls. Daddy loves you and misses you.
With love,
Brian.”
“That’s too much to read!” Isla said. “Madison, what did Daddy say?”
Madison hugged her tightly. “He said he’s happy and wants us to be happy, too. He misses us. Thank you for this, Mom,” she added, knowing Linda was behind the gifts.
Linda smiled, grateful for her girls, who helped her step out of her grief and gave her the strength to honor Brian’s memory.
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